Privacy Policy

1. Subject
These General Terms and Conditions of Sale state all rights and obligations of the company WOOD BAKING SOLUTIONS and of its Customer in relation with the sales of the products:
From wooden rings, square, rectangles, oval ranges or other products, including bespoke solutions, all of them with or without personalization, as well as every other item contained in the WOOD BAKING SOLUTIONS catalogue.

No terms and conditions other than those contained herein shall be binding upon WOOD BAKING SOLUTIONS unless accepted in writing: all terms and conditions contained in any prior oral or written communication including without limitation customers’ orders, customer’s general terms of purchase or any other commercial intermediaries, whether or not they would alter these terms and conditions, are hereby rejected. Therefore, all service or good supplied by WOOD BAKING SOLUTIONS involves the acceptance without any reservation of these General Terms and Conditions of Sale by the Customer.

2. Order
An order issued from the Customer shall only be binding on WOOD BAKING SOLUTIONS after the written acceptance by WOOD BAKING SOLUTIONS, and shall constitute the commitment for WOOD BAKING SOLUTIONS to deliver the goods in accordance with the prices and the present conditions of sale.
An order confirmation/Proforma is sent by WOOD BAKING SOLUTIONS to the Customer.
An order by the Customer is the firm and irrevocable commitment to accept the delivery or collection of the products as well as to pay the price set forth in accordance with the General Terms and Conditions of Sale.

3. Price
The goods are sold by multiples of minimum quantities.
WOOD BAKING SOLUTIONS prices are given on an “Ex-Works” basis.
As a consequence, any transportation and insurance associated costs remain at the customer’s charge.
Prices are valid on date of order. They are indicated and payable in EURO only.
The amount of any sales tax, value added tax, goods and services tax, import duties or tariffs, bank fees, if any, applicable to the Products and/or payment and/or associated service shall be added to the applicable price and shall be paid by the Customer.
WOOD BAKING SOLUTIONS reserves the right to modify its catalogue, website content, General Terms and Conditions of Sale and price lists at any time without prior notice. However, the order is binding upon the price list and General Terms and Conditions of Sale of the date of the order confirmation.
WOOD BAKING SOLUTIONS reserves the right to modify tariffs of already accepted orders, if justified by significant changes in the market situation. The Customer has then the possibility either to accept the new tariff conditions or to cancel the order without any prejudice on either side.

4. Discount for pre-payment
No discount for pre-payment or cash payment will be granted to the Customer.

5. Terms of payment
Orders will be launched and delays will account only upon payment by SWIFT transfer or SEPA payments and after the amount has been credited in totality on our accounts, unless agreed otherwise in writing.

6. Consequences of payment default
In case of late payment, WOOD BAKING SOLUTIONS reserves the right, in addition to all other remedies available, at its sole discretion and without prior notice:
To suspend deliveries and to refuse to honour any and all new orders until complete payment by the Customer of all its overdue accounts,
To charge without prior notice a penalty fee 3 times the legal interest rate of overdue invoices. Legal interest to be applied is the one of the delivery date. This penalty is calculated on the basis of the remaining amount to be paid from the due date.
To charge a fixed fee of 40€ on top, in order to cover for collection fees. If collection costs are above 40€, WOOD BAKING SOLUTIONS can ask for an additional fee in order to cover its costs.

7. Resolution clause
If 15 days after the clause 7 (consequences of payment default) has been triggered, the Customer has not paid the remaining due sums, the sales are cancelled in full right and can open right to WOOD BAKING SOLUTIONS for damages claim.

8. Property clause
The goods shall remain legally owned by WOOD BAKING SOLUTIONS and the legal ownership to the goods shall not pass to the Customer until the price for the goods has been settled in full and successfully received by WOOD BAKING SOLUTIONS.

In case of resale of the products, the Customer shall include in its agreement with its own buyer, the same conditions as provided in this chapter.

Thus, should the Customer cease its business, become insolvent, be placed or place itself in liquidation, have a liquidator appointed for all or part of its assets, settle with its creditors or infringe any of the accepted provisions hereto, the customer hereby irrevocably authorises WOOD BAKING SOLUTIONS to enter into the customer’s premises with the aim or repossessing all products that might be in its possession, insofar as said products have not been paid for.

9. Delivery – collection
Delivery can be ensured by one of the following:
By remitting the goods directly to the customer or the forwarder appointed by the Customer
By sending a notice of availability for collection to the attention of the Customer
By carrying the goods to the place indicated on the Customer’s order and confirmation of order.

Whatever the mean, the risk of transportation is totally covered by the responsibility of Customer.
In case of a delivery address different from the invoicing address, the customer shall clearly indicate both different addresses on the order placed including all special instructions for delivery. In case of wrong or incomplete information having involved impossible delivery by the forwarder, a second delivery will be made only if the Customer pays for additional relevant cost of transport for second delivery.
All mentioned dates of delivery or collection are indicative and are not warrantied.
As a result, any reasonable delay in delivery or collection will not be subject to any penalty or indemnity or cancelation of order.

Title and risk of loss shall pass to the Customer upon delivery to the carrier. Unless otherwise directed and agreed upon with Customer in writing, the Products will be shipped uninsured. Dates of shipment are estimates only and WOOD BAKING SOLUTIONS shall not be liable for any loss or damage, by reason of any delay in delivery or for failure to give notice of delay in delivery. The Customer shall be responsible for all transportation charges, border charges, transit insurance (if applicable), and handling charges, if any.
In case of missing or damaged goods, loss or any other damage occurred to the goods, the Customer shall indicate all necessary reservations on delivery note or any formal document to be signed for transport in order to commit the forwarder’s responsibility. In case of acceptance without reservation or incomplete reservation by the Customer concerning damaged or missing goods, the Customer takes responsibility off WOOD BAKING SOLUTIONS on any failure.

In case of missing or damaged goods, the Customer will have to specifically advise WOOD BAKING SOLUTIONS, by written notice within five days after delivery, by registered letter. A picture of the damaged goods and packaging must be included in the letter. Otherwise, no pursue shall be made against WOOD BAKING SOLUTIONS.

Any claim about goods quality shall mention the tracking number and include a picture showing the defect.
In case the Customer does not accept the delivery, as well as in case of the Customer’s deficiency, and whatever the cause, all initial and extra fees for transport will be invoiced to the Customer.
Any claim has to be placed no later than 6 months after the expedition or notice of collection to be taken into account by WOOD BAKING SOLUTIONS. After this date, the products are considered accepted by the buyer without any limitation.
Any good returned to WOOD BAKING SOLUTIONS must be subject to WOOD BAKING SOLUTIONS prior agreement.

10. Conditions of use / heating and re-heating
This paragraph applies only to products aimed at baking. Remove any blister or plastic film covering the wooden moulds if any. Lay the mould in the centre of the oven. Never lay the mould just under the grill. Keep the mould away from any electric resistance and/or flame.
When the grill is on, keep an eye during all cooking time.
Take a special care that the wooden moulds are not in contact with the sidewalls, bottom or top of the oven.
When the smell changes (as a normal consequence), open the oven, look at the general aspect and adapt the temperature.

NEVER COOK OVER 220°C (i.e. 428°F)
Food in wooden moulds can be re-heated under normal conditions of use for microwave oven.
Do not place a presentation-only product in an oven.

11. Force majeure
WOOD BAKING SOLUTIONS will not be liable for any failure to fulfil an obligation under the agreement with the Customer if it is prevented in whole or in part from carrying out such obligations as a result of a cause beyond its reasonable control including, but not limited to, any strike, lightning, storm, flood, fire, earthquake or explosion, act of public enemy, war, blockade, revolution, riot, insurrection, civil commotion, any action, inaction, demand, order, restraint, restriction, requirement, prevention, frustration or hindrance by or any person, government or other competent authority, or embargo, unavailability of essential item, or other material lack of transportation, each being an event of Force Majeure. When WOOD BAKING SOLUTIONS is prevented from carrying out its obligations as a result of an event of Force Majeure, WOOD BAKING SOLUTIONS will promptly notify the Customer accordingly.

12. Order modification
The Customer may modify his order by written notice. Only a written confirmation sent by WOOD BAKING SOLUTIONS will mean that the modification has been agreed. Otherwise the Customer will be promptly advised of the unfeasibility of its modification request. The initial order would therefor remain binding for the Customer.

13. Personalization
A logo adaptation fee is charged to the Customer. Each time a new logo is used, adaptation fees will be invoiced, to make it available for all products. A proof will be sent to the Customer for validation. In case of required modifications, a maximum of 3 proofs will be presented to the Customer. Any further required proof will be subject to additional costs.
Any modification of the logo or new personalization will be subject to a new charge.

A personalization fee will then be added to each personalized product. Wood being a living element, the total number of personalized end products cannot be exactly predicted during production. WOOD BAKING SOLUTIONS will then try to produce a quantity as close as possible to the order.

14. Dedicated stock
Some Customers can ask WOOD BAKING SOLUTIONS to hold stocks of dedicated products (specific or personalized), in order to speed-up delivery lead times. WOOD BAKING SOLUTIONS can choose to do it or not, without justification. If accepted, the Customer is committed by this request to purchase the entire dedicated stocks, within 6 months following the production date, according to the actual conditions. After this time, stocks can then be invoiced to Customer, as well as a storage fee.

15. Order cancellation
Any cancellation, modification or postponement of customer’s order is subject to WOOD BAKING SOLUTIONS approval.
WOOD BAKING SOLUTIONS will not accept any cancellation of orders except if agreed.

The following conditions shall apply on any cancellation:
The price of any large scale dedicated production, dedicated product or personalized product will have to be paid and any cancellation will be rejected whatever the cause of it.
In case of order of neutral products, and of reasonable quantities to be manufactured, WOOD BAKING SOLUTIONS may accept cancellation of the order before the property is transferred, provided that an indemnity for cancellation amounting to 20 percent of the order (apart from transport cost) will be charged and paid by the Customer.
Should the delivery be made already, or being made by WOOD BAKING SOLUTIONS, cost of transport and return cost of transport will be fully paid by the Customer.

16. Governing law and jurisdiction
Those General Terms and Conditions of Sale are exclusively governed by the laws of Poland. The UN Convention of the International Sale of Goods shall not apply. The parties agree that the Trade Court located in Poznan, Poland shall have exclusive venue for any dispute concerning the enforceability, interpretation, termination or any matter concerning this General Terms and conditions.

Should one of the listed stipulations of these general terms and conditions of sales be recognized invalid, illegal, null or non applicable, whatever the cause, it will not affect the validity and effectiveness of all remaining stipulations of these general terms and conditions of sale.